How to look after each Step Balance product so it lasts.
Insoles
- Hand wash with mild soap and cool water, then let them air dry completely before use.
- No washing machine, tumble dryer or direct heat.
- Take them out of your shoes now and then to air.
- Replace them once the cushioning feels flat; with daily use this is usually 6 to 12 months.
Insole care and usage guide (PDF)
Compression supports
- Hand wash only, in cool water with mild detergent. Close any fastening before washing.
- Dry flat, away from direct heat and sunlight.
- No tumble dryer, iron, bleach, dry cleaning or fabric softener (softener reduces compression).
- Check them regularly and replace them if damaged.
Support care and usage guide (PDF)
Wooden recovery tools
- Wipe with a damp cloth after use; use mild soap if needed.
- Dry well and store somewhere dry, away from extreme temperatures.
- ReflexRoll™: check that the rollers turn freely. MuscleGlide™: check that the rings turn smoothly and the handles are in good condition.
- Variations in the wood are natural and may deepen over time.
Acupressure mats
- AcuNomad™: spot clean the cotton cover with a damp cloth and mild soap. Do not machine wash or submerge.
- AcuEarth™: spot clean the linen and cotton covers; do not wash the buckwheat fill. Air the pillow from time to time in indirect light.
- Let them air dry completely and store them flat or folded, out of direct sunlight.
For warranty and returns, see Warranty & Returns.