Refund policy
Step Balance Return Policy
Our return policy is designed to make returns easy and hassle-free for our customers. When you purchase Step Balance insoles through Amazon, the return and refund process is managed directly by Amazon. You can return items within 30 days of receipt for a full refund or exchange, subject to Amazon's return guidelines.
Return Instructions
- Visit your local Amazon marketplace.
- Go to "Your Orders" and select the item you wish to return.
- Follow the instructions provided by Amazon to complete your return.
For additional questions or assistance, please contact our customer service at support@stepbalance.com.
Key Points
- 30-day return policy
- Returns managed by Amazon
- Full refund or exchange