Refund policy
Returns and refunds
We do not sell products directly through stepbalance.com. Step Balance products are sold on Amazon, and Amazon handles every order, payment, delivery, return and refund.
Returning a product
Returns and refunds follow the Amazon returns policy of the Amazon store where you placed your order (for example Amazon.es, Amazon.it, Amazon.de, Amazon.fr or Amazon.co.uk). The return window, conditions, refund method and timing are set by that policy.
- Sign in to your account in the Amazon store where you bought the product.
- Go to Your Orders and select the item.
- Choose Return or replace items and follow Amazon's instructions.
For questions about a return or refund that is already in progress, please contact Amazon customer service.
Faulty products
If a Step Balance product is faulty or not as described, you also have a legal guarantee of conformity. Nothing in this policy limits your statutory rights. See Warranty & Returns for details, or email support@stepbalance.com with your Amazon order number and photos of the problem.
Products bought from other sellers
If you bought a Step Balance product from another seller, that seller's returns policy applies, so please contact them first.