How can we help?
Questions about a product, sizing or an Amazon order? Find a quick answer below or write to our team in Madrid.
Most questions are answered here
Sizing and fit
Size charts for every product, plus our insole finder and support size calculator.
Amazon orders and returns
Orders, delivery and refunds are handled by Amazon. Start from Your Orders in the Amazon store where you bought; we help with anything about the product.
Where to buy
Our official Amazon stores in nine European countries, with delivery to many more.
Wholesale and partners
Retailers, distributors, clinics and manufacturers: see how we work together.
Send us a message
Tell us a little about your question and we will get back to you by email.
Good to know
Can I buy directly on stepbalance.com?
Our products are sold through our official Amazon stores in nine European countries. Every product page has a button to the right store for your country.
How do I return a product?
Returns and refunds for Amazon orders are processed by Amazon from Your Orders, under Amazon’s return policy. If something is not right with the product itself, write to us as well and we will help.
Which size should I choose?
Insoles come in EU sizes 36 to 45 and are sold in pairs; supports are sized by circumference. Our size guides, insole finder and size calculator take less than a minute.
In which languages can you help?
We answer in English, Spanish, Italian, German and French.
Do you work with shops, clinics and distributors?
Yes. Choose Wholesale or partnership in the form or visit our partner page. Our corporate presentation is available on request.