FAQs
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Step Balance
General
Where are Step Balance products made?
Our products are designed in Spain and manufactured by certified partners in Taiwan (Far-Infrared supports) and China (insoles, wooden tools, acupressure mats) to ensure the highest quality standards.
Are Step Balance products medical devices?
No. Step Balance products are sports-recovery accessories designed to support active lifestyles. They are not intended to diagnose, treat, cure, or prevent medical conditions.
Can I buy Step Balance products in stores?
Currently, Step Balance products are available primarily through Amazon and our website. For wholesale inquiries, contact support@stepbalance.com.
Step Balance
Insoles
Do I need to trim Step Balance insoles?
No. All Step Balance insoles are pre-sized for EU 36-45 (US 5-12) and should not be trimmed.
How do I know which insole model to choose?
- Sport Performance: Athletic activities, running, court sports
- Comfort Every Day: All-day wear, work shoes, casual use
- Slim Fit: Dress shoes, cleats, low-volume footwear
How long do insoles last?
6-12 months with regular use, depending on activity level and care.
Can I wash my insoles?
Yes, hand wash with mild soap and cool water. Air dry completely.
Step Balance
Far-Infrared Supports
How does Far-Infrared technology work?
Far-Infrared fibers in the fabric convert your body heat into therapeutic warmth that penetrates tissue to increase circulation and support recovery.
How tight should supports feel?
Snug and supportive, but never restrictive. You should be able to fit one finger under the fabric.
Can I wear supports all day?
Yes, up to 8 hours. Remove if you experience numbness, tingling, or discomfort.
Are supports sold in pairs?
No. Each support is sold individually. Order 2 if you need both knees, both ankles, etc.
Can I wear supports while sleeping?
Generally not recommended unless directed by a healthcare provider.
Step Balance
Wooden Recovery Tools
Are wooden tools better than foam rollers?
Different tools serve different purposes. Wooden tools provide more targeted, precise pressure and are highly portable.
How often should I use recovery tools?
- ReflexRoll™: Daily for 2-5 minutes per foot
- MuscleGlide™: After workouts, 15 strokes per muscle group
Is some pain normal?
Mild discomfort is normal as you work out tension. Sharp pain is a sign to reduce pressure.
Step Balance
Accupressure Mats
Are acupressure mats safe?
Yes, when used properly. Some temporary skin redness is normal—it indicates increased circulation.
How long should I use the mat?
Start with 10-15 minutes. Regular users can extend to 20-30 minutes.
Can I use the mat on bare skin?
Yes, once you're accustomed to it. First-time users may prefer to wear a thin shirt.
Is it normal for it to hurt at first?
The first 30-60 seconds can feel intense. Take deep breaths and relax—the sensation will shift to warmth.